Login verification code

Account sign-in requires the use of the same email address or mobile number selected during registration. Two-factor authentication codes are sent to the corresponding contact method used to access the account.

Should you encounter issues with receiving verification codes, or those codes being invalid:

• Ensure you are using the email address and/or mobile number associated with your account.
• Wait for 5 minutes for the code to send. Requesting multiple codes in a short period of time will negate the correct code being sent.
• Try the alternate method to log in - email instead of mobile, or vice versa.
• Reset your password to ensure credentials are up to date.

If you continue to have challenges after trying the above, please start a chat and our support team can further assist.

Updated on: 29/07/2026