> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://2apply.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Unable to answer security question

When you're unable to answer your security question, there are two ways to regain access to your account: reset your account and create a new security question, or contact Support for assistance with updating your security settings

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###### **Option 1: Recover your account by deleting sensitive data and starting over**

This clears protected data so you can set new credentials and rebuild your profile details as needed

**Steps:**

1. From the **Verify Identity** screen of the login flow, select **I don't know the answer.** 
2. Select Delete Account Data
3. Create a new password
4. Select Next
5. Setup a new Security Question
6. **This will remove all sensitive data from your account and you will be required to setup your account from scratch**

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###### **Option 2: Start a chat and submit a request to update the security question with our support team**

You will be asked to provide some identifiable information for our support team who will further assist

**Steps**:

1. Start a **chat**
2. Ask to **update security question** and follow the prompts